Privacy Policy

Orbative Systems Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website at orbative.systems (the "Site") and when you interact with our products and services.

This policy applies to all visitors, users, and others who access or use the Site. By using the Site, you consent to the practices described in this Privacy Policy.

We collect information that you provide directly to us when you express interest in our products, request early access, or contact us. This includes:

• Your full name

• Your email address

• Your company or organisation name

• Details of your enquiry, interest, or requirements

When you complete a registration or contact form, this information is stored securely in our database and used to respond to your enquiry.

We may also collect technical data automatically, such as your IP address, browser type, and pages visited, through standard platform analytics. This data is used in aggregate form and does not identify you personally.

We use the personal data we collect for the following purposes:

• To respond to your enquiries and provide information about our products and services

• To notify you about product availability, pricing, and launch updates where you have expressed interest

• To process any future orders or subscriptions for Orbative software and hardware

• To communicate with you about your account, orders, or support requests

• To improve our website, products, and services

• To comply with our legal and regulatory obligations

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

• Consent: You have given us consent to process your data by submitting a form or expressing interest in our products.

• Contractual necessity: Where processing is necessary to fulfil a contract or take steps before entering into a contract (e.g. processing an order).

• Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our services or responding to enquiries.

You may withdraw your consent at any time by contacting us at contact@orbative.co.uk.

We do not sell your personal data to third parties. We may share your data with the following categories of service providers who help us operate our business:

• Internal communication tools: When you submit a form, we may route a notification through Slack to alert our team. Only authorised members of our organisation have access to these notifications.

• Payment processing: When you make a purchase, your payment is processed by Stripe. We do not store your full card details — Stripe handles all payment data securely in accordance with PCI-DSS standards.

• Cloud infrastructure and hosting providers who store and process data on our behalf.

We may also disclose your data if required to do so by law, regulation, or legal process.

Your personal data may be processed by our service providers in countries outside the United Kingdom. Where this occurs, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data in accordance with UK GDPR requirements.

We retain your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required by law. If you express interest but do not become a customer, we will retain your enquiry data for a reasonable period to respond to your interest and then delete or anonymise it.

We use cookies to operate this website. Essential cookies are necessary for the site to function and cannot be disabled. We may also use analytics cookies to understand how visitors use the site and improve our services. You can manage your cookie preferences at any time using the consent tool below.

Under UK GDPR, you have the following rights regarding your personal data:

• The right to be informed about how we use your data

• The right of access to your personal data

• The right to rectification of inaccurate or incomplete data

• The right to erasure (also known as the right to be forgotten)

• The right to restrict or object to our processing of your data

• The right to data portability

• The right to withdraw consent at any time

• The right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at contact@orbative.co.uk.

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Our Site and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated version on this page and revise the date at the top. We encourage you to review this page periodically.

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at contact@orbative.co.uk.

Orbative Systems Ltd is registered in England and Wales.